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Your badge printer requires routine upkeep to keep badges printing correctly. This page covers loading supplies, cleaning the printer, and resolving common issues.

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Load cards and ribbon

Watch the video below for a walkthrough of how to load blank cards and ribbon into the printer.
Running low on blank cards or ribbon? You can order more supplies from Odin.

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Clean the printer

If print quality degrades due to dust, sand, or dirt buildup, the printer needs to be cleaned. Heavily soiled printers may require multiple cleaning cycles.
1

Remove cards and ribbon

Remove all blank cards from the printer. Extract the ribbon and reinsert only the bottom section.
2

Run the cleaning cycle

Open the Toolkit menu on the printer and navigate to the cleaning option. Insert the cleaning card into the designated slot, then remove it from the rear exit of the printer.
3

Reassemble and reset

Reinstall the ribbon fully, return the blank cards to the printer, and perform a full reset on both the console and the printer.

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Troubleshoot printing issues

Before troubleshooting, check the basics: is the printer receiving power, is the ethernet cable connected, and are badges printing at all?

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Poor print quality

If badges are printing but the quality is poor, clean the printer using the steps above.

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Incorrect information on badges

If badges are printing with the wrong worker details or layout, contact Odin support for a configuration fix.

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Badges not printing

Check the cloud icon on the console. A checkmark indicates good connectivity, while a slash indicates no connection. If connectivity is lost, inspect all wired connections, tighten any loose cables, and reboot the printer. If connectivity is confirmed but the printer still won’t print, contact Odin support for assistance — different ribbon types require specific configuration settings.