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When a worker is unexpectedly denied access, the cause is usually a missing requirement on their profile. Follow the steps below to diagnose and resolve the issue.

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Check the worker’s access requirements

Navigate to Worker Profile > Jobsites to review the worker’s current access status. Common reasons for denial include:
  • Temporary badge expired
  • Required certification missing or expired (e.g., OSHA card, NYC SST card)
  • Suspension or ban from the jobsite
  • Conditional pass date expired
  • Incomplete onboarding or site-specific orientation
  • Expired site-specific orientation
  • Worker offboarded or offboarded due to inactivity

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Check access activity

If all requirements are met, check the worker’s access activity to determine whether the badge is functioning:
  • If no recent events appear, the physical badge is likely damaged. Issue a replacement badge.
  • If events are appearing, the denial may be caused by a system or configuration issue. Contact your CSM on the Odin support team for help.