> ## Documentation Index
> Fetch the complete documentation index at: https://help.useodin.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Resolve an access denial

> Diagnose why a worker was denied access to your jobsite and resolve the issue

When a worker is unexpectedly denied access, the cause is usually a missing requirement on their profile. Follow the steps below to diagnose and resolve the issue.

## Check the worker's access requirements

Navigate to **Worker Profile > Jobsites** to review the worker's current access status. Common reasons for denial include:

* Temporary badge expired
* Required certification missing or expired (e.g., OSHA card, NYC SST card)
* Suspension or ban from the jobsite
* Conditional pass date expired
* Incomplete onboarding or site-specific orientation
* Expired site-specific orientation
* Worker offboarded or offboarded due to inactivity

## Check access activity

If all requirements are met, check the worker's [access activity](/control-access/access-activity) to determine whether the badge is functioning:

* **If no recent events appear**, the physical badge is likely damaged. Issue a replacement badge.
* **If events are appearing**, the denial may be caused by a system or configuration issue. Contact your CSM on the [Odin support](/support/customer-support) team for help.